Warranty Policy

Effective Date: 24 September 2026
Website: https://maryams.ae
Company: Maryam International LLC

1. Introduction

Welcome to Maryams.ae, an online shopping platform owned and operated by Maryam International LLC, registered in Sharjah Media City, United Arab Emirates.

We are committed to providing our customers with quality products, transparent warranty information and reliable after-sales support.

This Warranty Policy explains the warranty coverage, eligibility requirements, exclusions and procedures for submitting warranty claims for products purchased through Maryams.ae.

Warranty coverage varies depending on the product, brand, manufacturer, distributor and seller. Customers should review the warranty information displayed on the relevant product page before placing an order.

2. Warranty Coverage

Products purchased from Maryams.ae may include a manufacturer's warranty, an authorized distributor's warranty or a seller-provided warranty.

The applicable warranty period, provider and conditions depend on the specific product purchased.

2.1 Smartphones and Mobile Phones

Eligible smartphones may include manufacturer, distributor or seller warranty coverage, as specified on the product page.

Warranty coverage may include manufacturing defects and hardware malfunctions occurring under normal usage conditions.

For smartphones advertised as official UAE or Middle East versions, the applicable regional warranty details will be provided on the product page.

2.2 Laptops, Tablets and Electronics

Eligible laptops, tablets and electronic devices may include warranty coverage against manufacturing defects and hardware failures under normal usage.

Warranty duration and service arrangements depend on the product manufacturer, distributor or seller.

2.3 Electronic Accessories

Accessories such as chargers, headphones, smartwatches and other electronic accessories may include warranty coverage where specifically provided by the manufacturer, distributor or seller.

2.4 Perfumes, Fragrances and Beauty Products

Perfumes, fragrances, cosmetics and personal care products generally do not include a conventional manufacturer's repair warranty.

However, customers who receive defective, damaged, incorrect or misdescribed products may contact our customer support team for assistance.

Such requests will be handled in accordance with our Return and Refund Policies and applicable UAE consumer protection laws.

3. Warranty Period

The warranty period begins on the date specified in the applicable warranty terms, generally the date of purchase or delivery.

Warranty duration varies by product and may differ between manufacturers, distributors and individual sellers.

The applicable warranty period will be stated on the product page, accompanying warranty documentation or purchase invoice, where applicable.

Maryams.ae does not guarantee a universal warranty period for all products.

4. What Is Covered Under Warranty?

Depending on the applicable warranty terms, eligible claims may include:

• Manufacturing defects.
• Hardware malfunctions occurring under normal usage conditions.
• Defective components covered by the warranty provider.
• Other defects expressly covered by the manufacturer's, distributor's or seller's warranty.

Coverage is subject to the applicable warranty conditions and mandatory consumer rights under UAE law.

5. Warranty Exclusions

Depending on the applicable warranty, the following may be excluded:

• Accidental damage caused by drops, impacts or improper handling.
• Liquid or water damage where not covered by the warranty.
• Damage caused by unauthorized repairs or modifications.
• Damage resulting from misuse, negligence or improper installation.
• Normal wear and tear.
• Cosmetic damage that does not affect normal product functionality.
• Damage caused by incompatible accessories or improper electrical use.
• Software-related problems not covered by the warranty provider.

These exclusions apply only to the extent permitted by applicable law and do not restrict mandatory consumer rights.

6. How to Submit a Warranty Claim

If you experience a problem with a product purchased through Maryams.ae, please contact our customer support team.

To help us process your request, please provide:

• Your order number.
• A copy of your purchase invoice or proof of purchase.
• The product name and model.
• A description of the problem.
• Photographs or videos of the issue, where applicable.
• The product serial number or IMEI, where applicable.

Warranty Support Email: shop@maryams.ae 

Phone / WhatsApp: +971 55 368 2656 

Our support team will review your request and provide instructions regarding the applicable warranty service procedure.

Please contact us before shipping a product for warranty inspection.

7. Warranty Inspection and Resolution

Products submitted for warranty service may require inspection by the manufacturer, authorized service center, distributor or seller.

If a warranty claim is approved, the available remedy may include repair, replacement or another appropriate resolution in accordance with the applicable warranty terms and UAE consumer protection laws.

Inspection and repair timelines may vary depending on the product, nature of the defect, spare-part availability and warranty provider.

Customers will be informed of the applicable service procedure and available updates.

8. Warranty for Third-Party Marketplace Products

Maryams.ae may offer products sold by independent third-party marketplace sellers.

Where a product is sold by a third-party seller, the seller and applicable warranty provider may be responsible for providing warranty service.

Customers should review the product listing and accompanying warranty information to identify the applicable warranty provider.

If you require assistance with a third-party seller's warranty, please contact Maryams.ae customer support.

Nothing in this section excludes any responsibility that Maryams.ae or the relevant seller may have under applicable UAE law.

9. Warranty Shipping and Service Costs

Shipping arrangements and service charges depend on the applicable warranty terms and the nature of the claim.

Where a product is confirmed to have a defect covered by mandatory consumer protection requirements, the applicable legal obligations regarding repair, replacement, refund and associated costs will be respected.

Customers will be informed of any applicable charges before proceeding with a service that requires payment.

10. Returns, Refunds and Warranty Claims

Warranty claims are separate from standard change-of-mind returns.

Eligible standard returns may be requested within 3 calendar days after delivery, subject to our Return and Refund Policies.

The standard return period does not limit mandatory consumer rights relating to defective or non-conforming products.

For further information, please review our Return Policy and Refund Policy .

11. UAE Consumer Protection Rights

Maryam International LLC is committed to complying with applicable consumer protection laws and regulations in the United Arab Emirates.

Nothing in this Warranty Policy is intended to exclude, restrict or reduce any mandatory consumer rights provided under applicable UAE legislation.

Where a product is defective, misdescribed or does not conform to applicable requirements, customers may be entitled to appropriate remedies under UAE law.

12. Contact Us

If you have any questions regarding warranty coverage, product defects, repairs or after-sales support, please contact us:

Maryam International LLC
Trading as: Maryams.ae
Email: shop@maryams.ae 
Phone / WhatsApp: +971 55 368 2656 
Website: https://maryams.ae 

Registered Business Information

Legal Company Name: Maryam International LLC
Trading Name: Maryams.ae
Trade License Number: 2322626.01
Registered Business Address: Sharjah Media City, United Arab Emirates
Tax Registration Number (TRN): 104383651700001